Scott Jancy - Navigating Work

When you only measure output, you can tell what someone did. You can’t tell much about what they’ll do, or why, or in what environments they’ll do it well.

The organizations that figure this out aren’t smarter. They’ve just learned to look at something the standard system isn’t designed to see....

The Measurement Gap – Scott Jancy Output tells you what happened. Approach tells you what's going to keep happening. Most performance systems only measure one of those things.

There’s a kind of exhaustion that isn’t about workload.

The work gets done, your reviews are fine, and you’re not slacking.

But something’s off. Not broken, just slightly wrong: like wearing a shoe on the wrong foot. Functional, uncomfortable, and hard to explain to anyone else...

The Harder You Push – Scott Jancy Sometimes exhaustion at work has nothing to do with workload. The work gets done. Reviews are fine. But something's off — and pushing harder won't fix it.

Walk into most organizations, and you’ll often find two people with the same title doing completely different work.

They’ll have the same job description and appear at the same level on the org chart. But they’ll do their job in completely different ways...

Two People, One Title – Scott Jancy Two people, one title, completely different work. Job titles tell you where someone sits. They don't tell you what actually happens when they show up.