Denali Interactive Communications

A remote multitasked role, the ideal candidate will be responsible for handling & carefully responding to all inbound and outbound customer inquiries.

RESPONSIBILITIES

- Appropriately communicate with members via phone and email
- Provide excellent customer service through active listening.
- Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding.
- Compassionately handle sensitive situations surrounding home improvement needs, hospitality, and entertainment
- Work with confidential customer information and treat it sensitively.
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.

REQUIREMENTS

- Must be 18+ years old.
- Minimum of 2 years of sales and customer service experience
- Typing skills of 30+ WPM with 90% accuracy required
- Prefers working in a virtual self-management/self-motivated environment.
- Excellent verbal and listening skills.
- A professional and articulate voice
- Must be able to pass client training and background check.
- Ability to provide superior customer service while navigating multiple systems including the use of chat to ask and receive internal support.

FOR MORE INFORMATION VISIT:
https://www.denaliinteractive.com/inbound-call-center-consultant

Many ask us: Why did we choose Alaska as the base for our operations? Easy. Alaska has unique opportunities for those wishing to embark on small business ventures as well as for those with dreams of larger, international corporate trade. According to Business Insider, Alaska is the second-best state in which to start a business last year.

Get to know more about this great state that we call home.

Seeking customer service representatives to take calls from customers inquiring about a variety of things. The ideal candidate will handle each call in a professional and expeditious manner. For more information, please call us 907-206-6200 or email us at [email protected]

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