Nextvia LLC

Quick question for the roofers here 👇

How are you currently handling appointment setting and follow-up?

We built an in-house appointment-setting system for our own roofing company (dialer, agents, follow-up, the whole thing), and we’re opening it up to a small number of other roofing contractors as a done-for-you pod.

Not leads. Not a call center you can’t see into.

It’s your own dedicated team — live in under 7 days — and you can turn it on or off whenever you want.

We’re taking 3–5 founding partners right now in exchange for feedback and a video review.

If anyone’s curious, comment “POD” or DM me and I’ll explain how it works

Send a message to learn more

My Side of the Story – Custom Lead Services

There’s a lot being said online right now about me and Custom Lead Services. Before anyone makes up their mind based on one-sided posts and Facebook loud mouths, I want to share the full story from my perspective.

I started Custom Lead Services because I was scammed years ago. I wanted to build something better for contractors – something honest, consistent, and long-term. At that time, Roy Rivera was the manager, and he’s actually the one who asked me to start the company because the previous owner was on the run.

I put up the upfront money to build the company and trusted Roy to run the day-to-day. If he needed something, he came to me. Over the last nine years, we grew slowly and steadily. We had almost 80 five-star Google reviews, no chargebacks, no disputes, and no drama.

We weren’t some “paper company” like a lot of outfits out there. We ran an actual business – real staff, W-2 payroll, systems, overhead, taxes, all of it.

Then this year, everything changed:
• Sales suddenly dropped off
• People on the team started quitting
• Out of nowhere, eight disputes hit the account
• The company bank account went from normal, to zero, to negative
• And right as this happened, Roy disappeared and went completely ghost

Roy left with all the records and internal information, and I was left trying to piece together what happened while people started reaching out saying I “owed them leads.”

Here’s another important detail:
The people disputing charges right now are not random one-time buyers. They are long-time contractors who bought from us repeatedly over the years. All of a sudden, they’re telling me Roy told them to dispute the charges and that I “don’t pay people.”

That is incorrect, and I have proof that’s not how we’ve done business for the last nine years.

Here’s what I’ve told everyone who has contacted me:
• I never said I wouldn’t make things right
• I said I would either fulfill the leads owed or, if that couldn’t be done, things would have to go through the legal process so I can get access to the full records and understand exactly what happened

Expecting me to just start paying money out blindly, without actual records or facts, isn’t responsible. That’s not “scamming” – that’s protecting my family, my team, and my clients until the truth is clear.

Meanwhile, some people jumped straight onto Facebook, calling me a scammer, posting partial screenshots, and trying to build their own name off the drama. A couple of “gurus” and a newer lead company are suddenly “the best in the business” while taking shots at us. That’s fine – everyone can talk big online – but talking isn’t the same as doing it for almost a decade.

Here are a few more facts:
• I have nine years of W-2 payroll records showing we paid our people as employees – up until the last couple weeks when there was literally no money left, and I addressed that with Roy.
• I own the data company where the calling data came from for the dialers.
• Roy told me the data was bad and blamed that for the lack of results… yet while he was “missing,” he pulled data from my database for free for his new company. I have proof of that.
• Most of the disputes that came in claimed “bad data” or “no leads” – the same line Roy was pushing.

I’m not claiming to be perfect. I’ve made mistakes like anyone who’s actually built something real. But I didn’t get where I am in life by scamming people. I got here by showing up, working hard, and trying to do the right thing – even when it costs me.

So before you decide based on one loud post:
• Understand there is an ongoing legal and internal review
• Understand I’m trying to make things right with real information, not guesses
• Understand that one loud voice online does not equal the full truth

And let me be very clear:

If Custom Lead Services owes you leads, you can absolutely get in touch with me directly. We can professionally and respectfully work through any issues and find a resolution.

I’m not hiding, and I’m not running. I’m working through a mess that was created under my watch, but not with my knowledge – and I’m determined to clean it up the right way.

To anyone doing business with the loudest voices on that Facebook thread: look at both sides, ask questions, and think twice before you join a pile-on that can ruin someone’s name and business without the full story.

Stronger together – even when it’s ugly and uncomfortable

If anyone needs roofing appointments in Eau Claire,WI send a dm.