Accident Inspection Services

Can you list one or more reasons why a repair shop would not give a customer copies of the photos during their repair, copies of the pre-scan and post scan, copies of the calibrations, copy of a final bill?

Why would a shop be insulted when a customer tells them they are having their vehicle inspected for Loss in Value after the repair and they want to document just how hard it was hit, what kind of repairs were needed and how they were completed so they can more easily recover the correct amount of value their vehicle lost when it was impacted by another party.

Is there more to the story when I shop works against the vehicle owner in obtaining all of this?

Should the "partner insurer" to the DRP MSO shop force these items to be given to the vehicle owner?

2023 Subaru Forester Limited.

Video #3

Accident date: 9/25/25

Repairs completed 11/10/25

Original damage shown in 1st video

Repair center was a large MSO shop in Maine

Insurer is a larger insurer offering insurance over most of the U.S.

Repair center told customer about $17,300.00 in repairs and stayed with that quote most of the time it was being repaired.

Insurer offered repairs around $9000.00 to start.

Vehicle owner was concerned she would have to pay the difference, that is when she reached out to me.

Final pricing was almost exactly $9000.00.

Repair shop removed $8000 from their quoted pricing.

Updates coming in just now, months after the repair. Photos of center pillar replacement, documented calibrations not on insurers final claims payment documentation after multiple requests for all Photos and documentation.

The vehicle is going back to repair center to correct defects. Issues surrounding items invoiced but not completed documented by Photos provided by repair shop ongoing.

More updates to follow as this proceeds.

2023 Subaru Forester Limited.

Video #1

Accident date: 9/25/25

Repairs completed 11/10/25

Original damage shown in 1st video

Repair center was a large MSO shop in Maine

Insurer is a larger insurer offering insurance over most of the U.S.

Repair center told customer about $17,300.00 in repairs and stayed with that quote most of the time it was being repaired.

Insurer offered repairs around $9000.00 to start.

Vehicle owner was concerned she would have to pay the difference, that is when she reached out to me.

Final pricing was almost exactly $9000.00.

Repair shop removed $8000 from their quoted pricing.