Merchants Dimension Data

Coming soon!👀🙂🙌😁

Keep your eyes peeled for this exciting event!
Social Coding SA Exxaro Boxfusion

Merchants has taken home six awards in the ContactCentreWorld Global Finals. We have been voted #1 globally for Best Remote Agent Program, Best Supervisor – Tau Makoni, Best Customer Service Manager – Hlabirwa Mohlala, and Best Project Manager – Nicole Singaram. We also ranked second for Best Customer Service Professional – Kebone Thukutha. Congratulations to our exceptional team!

Last week, Merchants welcomed 20 Social Coding facilitators to a week’s training at The Capital in Menlyn to kick off a 4-month journey to full accreditation. This will allow them to better support their students in South Africa’s rural communities, as they work to drive digital inclusion in the country. We are so proud of the work that was delivered in the first week and are so excited to see them all grow throughout this process. Watch this space for updates as they move toward .

C-Level responsibility for has doubled in the last year. This year’s CX Benchmarking Report, to which Merchants is a contributor, focuses in on the revolution in CX operating models and the strides being made to augment these capabilities – focusing in on the all-important human factor. Download the report and infographic today, and reach out should you have any questions for us.

Crossing the CX divide | NTT Leading from a new baseline. Read the 2021 Global Customer Experience Benchmarking Report