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How is the customer's experience being monitored with these days? The way people interact with their banks have fundamentally changed over the last couple of years, and especially since the effects of have accelerated in all organizations.
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https://bit.ly/36N4uUG - Whatsapp Banking Channel Monitoring by APOGEE

WhatsApp banking channel monitoring by Apogee – Apogee Danie van Zyl — October 8, 2020 Banking is changing. The way people interact with their banks have fundamentally changed over the last couple of years, and especially since the effects of social distancing have accelerated digital transformation in all organisations. Chat based self service integr...