My Vacation Rental Assistant

Did you know that successful hosting comes down to managing your guests expectations?

Keeping in communication with your guests during their stay will help you stay on top of any issues and gives you that open line to ask for reviews after their stay. However, even a great host can do everything and get a bad review. So how do you handle that?

> Ignore the review?
> Respond and defend yourself? > Take it as a personal attack? NO!!!

Just like you respond for good reviews, negative reviews should be tackled head on and you should address the issues brought up professionally. Have future guests reading this review in mind when answering.

> Thank your guest for the feedback
> Don't be accusatory
> Keep your response short and to the point
> Talk about how you will solve issues within your control
> If the negative feedback is something that you have no control over, ignore it.

If you would like to find out more about successful hosting from a 5Star rated Superhost, then book your free consult today (link in bio).

Unforgettable experiences of sight, sounds and tastes serve as memories of a life well lived...A reminder to live your life daily!

Be present (and safe) as you work and travel 😊 Happy Monday!

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