OSCS I.T. Support Services

Junior Field Technician Position
Waterfall Position
Email CV to [email protected]

Salary to be discussed
We are looking for a Junior Field IT Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Training computer users.
• Carry out review and evaluation of problems between machines and host network at customer locations and resolve them effectively
• Ensure that hardware nodes used for machine communications to the cloud are correctly configured; also provide hardware and software support
Technician Requirements:
• Possess Associate’s degree in Computer Science or its equivalent qualification
• Possess one years or more experience working in information technology environment
• Possess Network + Certification or equivalent knowledge/experience
• Strong ability to work without direct supervision, applying independent judgment in analyzing and resolving customers’ problems
• Proven ability to be effective working in a team
• Strong knowledge and understanding of basic networking concepts, computer systems, hardware, and software, including IP Addressing/subnetting/protocols.
• Strong communication skills to effectively pass strategies, ideas, problems, and solutions to customers and co-workers in writing and verbal
• Willingness and ability to travel to various customer sites when necessary to fix their issues