Pro It Support

WARNING : WINDOWS 10 KB5000802 UPDATE CRASHING PCs WHEN PRINTING TO NETWORK PRINTERS

In the last 36 hours Microsoft has rolled out Windows 10 Security Update KB5000802 to systems running version 2004 or 20H2. (On version 1909 the update number is KB5000808). [You can find your version number at Settings -> System -> About]

This update causes Windows 10 to crash when printing to certain network printers (so far reported models are Kyocera, Ricoh, Olivetti, Zebra and similar models…. More could follow). The system throws up A Blue Screen of Death with Stop Error Code “APC_INDEX_MISMATCH for win32kfull.sys”.

At this stage it is not known if this faulty update affects any other printers – so far it appears that USB or WiFi printers are not affected, but this is not certain.

Some users have reported that Microsoft has temporarily halted the rollout of the defective update (called the March 2021 cumulative update) while others say they’re still seeing it on the Windows Update page. All clients are advised where possible to AVOID installing this update.

HOW TO FIX THE PROBLEM IF YOU ENCOUNTER IT:

If you are at all unsure of doing repairs yourself PLEASE CONTACT ME IMMEDIATELY!

Otherwise, you can attempt the repair yourself:
To uninstall the update, follow these steps:
1. Open Settings > Update & Security > Windows Update
2. Click on ‘View Update History’
3. Click on ‘Uninstall updates’ link.
4. Locate the update and click on ‘Uninstall’.

If this does not work I suggest contacting me - there is a way to remove it using a Command Prompt or PowerShell command, but I would not recommend this if you are at all unfamiliar with Command Line instructions.

If you experience this problem and are able to fix it yourself I would appreciate an email advising the model of the printer involved!!

SECOND-HAND LAPTOP AVAILABLE:

I have a client's used HP 250 G4 i3 laptop available for sale. This unit has an i3-5005U CPU @ 2.00GHz, 4GB RAM, 500GB hard drive, DVD drive and Windows 10 Home SL.

This laptop is in good condition - owned by a retired lady that used it solely for email and web browsing (her husband bought her a new laptop for Christmas!)

I have cleaned off all her data and checked the whole machine - it is in perfect working order.

Price is R3 800. Cash and collect only.

After a lengthy paperwork battle Pro IT Support (PTY) Ltd officially starts trading as from 2 November 2020, and my old Sole Proprietorship is no more. VAT registration is still pending - have a Virtual Appointment with SARS on 18 November (earliest available appointment!) so initially trading non-VAT registered.
For the Twitterati, I am now also on Twitter - - feel free to follow me there!

SOLD!!
2ND HAND LAPTOP AVAILABLE:
My wife's Dell Latitude E6420 i5 Laptop is available for sale : i5-2520M CPU @ 2.5GHz, 4GB RAM, 500GB Hard Drive, DVD Drive, 14" Display, includes built-in we**am, SD Card Reader and Dell Mobile Broadband technology (takes standard SIM card); 3xUSB, LAN, eSATA, HDMI/VGA ports, Loaded with LEGAL Windows 10 Pro (online upgrade from Windows 7 Pro), preloaded with all necessary utilities as well as LibreOffice and AVAST Anti-Virus.
Excellent deal at R4 500.