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Looking for a junior admin clerk for our Pretoria East branch. Basic salary (entry level) + Incentive + commission. No experience required as training will be provided but will be an advantage. Position immediately available. Email CV to [email protected]. Please do not private, send CV only to email address provided.

📌 We're Hiring: Service Desk Coordinator | Sandton, Gauteng

ClickIT C.C. is a fast-paced IT managed services provider based in Sandton.

We're looking for an experienced, organised, and client-focused Service Desk Coordinator to join our team.

This is a dual-function role - you'll be the operational backbone of our service desk, coordinating our technical team while serving as the primary point of contact for our clients.

What you'll be doing:
🔹 Managing and dispatching tickets through our CRM (Autotask) from logging through to resolution
🔹 Coordinating and prioritising our technical team's workload based on SLAs and urgency
🔹 Keeping clients informed throughout the full ticket lifecycle
🔹 Providing basic 1st tier remote support where required
🔹 Monitoring ticket queues, overdue calls, and escalations proactively
🔹 Ensuring accurate data capture across all client, contract, and technician records
🔹 Managing SLA compliance and escalating breaches timeously

What we're looking for:
✅ Minimum 5 years' experience in an IT Service Desk or Call Centre environment
✅ Proven ability to coordinate or manage technical staff
✅ Strong working knowledge of Autotask or a similar IT CRM (advantageous)
✅ Excellent communication skills - written and verbal
✅ High attention to detail and ability to multitask under pressure
✅ Proficient in MS Office (Outlook, Word, Excel)
✅ ITIL Foundation certification (advantageous)
✅ Grade 12 minimum; NQF Level 5 qualification in a related field advantageous

The role:
📍 Sandton, Gauteng
⏰ Full-time | Office-based
💼 Market-related salary

If you thrive in a high-tempo environment, take ownership of your work, and understand that in IT support if it's not in the ticket, it doesn't exist we want to hear from you.
📧 Send your CV to: [email protected]

📌 Subject line: Service Desk Coordinator Application
Only shortlisted candidates will be contacted.